Refund policy

Return and Refund Policy

Effective Date: 01-January 2025

At DUFT HUNT, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with hassle-free returns and refunds.

1. Returns

Eligibility
You have 10 days from the date of delivery to request a return. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned with all original packaging, tags, and accessories.
  • Proof of purchase (order confirmation or receipt) must be provided.

Non-Returnable Items
Certain products cannot be returned, including:

  • Perishable goods (e.g., food, flowers).
  • Personalized or customized items.
  • Digital downloads or software.
  • Gift cards.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed within 5-7 business days to your original payment method.

Important Notes:

  • Shipping fees are non-refundable.
  • If the item was purchased during a sale or promotion, the refund will be based on the discounted price.
  • For items not meeting return criteria, we may deny a refund or deduct a restocking fee of  if applicable.

3. Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need to exchange an item, contact us at info@dufthunt.com or 0332200948 with your order number and details.

4. Return Shipping

Who Covers the Shipping?

  • Customer-Initiated Returns: You are responsible for paying the shipping costs for returning your item unless the item is defective or incorrect.
  • Defective or Incorrect Items: We will cover the cost of return shipping and provide a prepaid shipping label.

We recommend using a trackable shipping method and retaining proof of postage. We cannot guarantee that we will receive your returned item without this.

5. How to Initiate a Return

To start a return, follow these steps:

  1. Contact us at info@dufthunt.com  or [Insert Contact Form URL] with your order details and reason for return.
  2. Once your return request is approved, you’ll receive detailed instructions and, if applicable, a prepaid shipping label.
  3. Ship the item back to us within 10 days of receiving the return instructions.

6. Contact Us

For further assistance or questions about our return and refund policy, please contact us: